#179 - Healthcare HR in High-Stakes Las Vegas

In this lively episode of The ASHHRA Podcast, hosts Luke Carignan and Bo Brabo welcome Michelle Nicholl, CHRO in Las Vegas, NV. With a diverse career spanning call centers, hospitality, banking, and 15 years in healthcare, Michelle shares her unscripted journey—from building and dismantling an HR department during an FDIC closure to tackling talent shortages in Vegas' competitive market. Amid casino perks and nursing gaps, she discusses innovative strategies for recruitment, retention, and employee well-being.

Key takeaways for healthcare HR leaders:

• Talent Competition in Vegas: Battle hospitality giants with flexible benefits like pet insurance and tuition assistance; leverage internal mobility and education partnerships to fill gaps.
• Nursing Shortages: Address 30-40 open RN roles with targeted sourcing, traveler conversions, and residency programs—focus on retention to combat burnout.
• Employee Engagement: Implement rounding, "lunch and learns," and DEI initiatives; prioritize mental health and work-life balance to boost morale.
• AI & Tech in HR: Use AI for efficiency (e.g., chatbots, screening) but maintain human touch; explore tools like Workday for streamlined operations.
• Diverse Backgrounds: Bring non-healthcare experience for fresh perspectives—adapt hospitality's customer service focus to patient care.
• Personal Touch: Foster trust through visibility and empathy; celebrate wins with events and perks to build a supportive culture.

A must-listen for HR navigating competitive landscapes and shortages. Michelle's real-world wisdom inspires resilience!

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