#157 - How CHROs Drive Culture Change

On this episode of The ASHHRA Podcast, we're joined by Clara Blitch, Chief Human Resources Officer at Williamson Health, who returns to sharing the incredible journey of transforming a 60-year-old HR function into a modern, data-driven, people-first department, all without sacrificing the soul of the organization.

💡 Clara’s mission? Modernize every corner of HR, from payroll systems and compensation structures to leadership development and HR technology, while staying true to the values that make healthcare human.

🎙️ In this conversation with co-hosts Bo Brabo and Luke Carignan, you’ll hear:

🔹 How to lead digital transformation in HR
Clara walks us through the challenges and triumphs of transitioning from outdated systems like Meditech to cloud-based platforms like ADP Lyric, empowering HR to make data-informed decisions that drive impact.

🔹 Redefining the HR Business Partner model
Why Clara shifted from a traditional generalist structure to a strategic HRBP model that enhances leadership support, builds trust, and improves service delivery across Williamson Health.

🔹 Why empathy still matters in a digital age
As AI reshapes talent acquisition and HR service centers, Clara makes a powerful case for preserving human connection, arguing that no bot can replace real empathy, especially when employees face life’s most personal moments.

🔹 The “Ideal Team Player” framework in action
Clara reveals how she revitalized her HR team using Patrick Lencioni’s “Humble, Hungry, Smart” model, embedding these traits into hiring, performance evaluations, and leadership development.

🔹 Leadership development doesn’t have to be complicated
From book clubs to self-assessments, Clara’s refreshingly simple strategies make leadership growth accessible… and fun, for every level of the organization.

💬 Memorable quote:
 “There’s a leadership lesson in everything. The key is staying self-aware and committed to your team’s success, even on the tough days.”

Whether you're leading transformation, building culture, or navigating change in your organization, Clara’s insights are a masterclass in how to modernize healthcare HR with heart, strategy, and bold leadership.

📍 Listen now on your favorite podcast platform and don’t forget to share this episode with your HR network.

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