#126 - The Role of Empathy in HR Leadership

This episode of The ASHHRA Podcast, features an insightful conversation with Karla Muniz, the esteemed Chief People Officer at IMA Medical Group in Central Florida. Join our hosts, Bo Brabo and Luke Carignan, as they dive deep into Karla's extensive career and her invaluable contributions to both the HR field and the boardrooms of non-profit organizations.

In This Episode:

The Intersection of HR and Non-Profits: Karla shares her experiences from serving on various non-profit boards for 12-14 years, emphasizing the critical role HR professionals can play in strategic planning and leadership evaluation. She highlights the unique value that HR skills bring, especially in organizations often lacking a full HR department.

Career Journey and Innovations: From her beginnings with a paid internship at a call center to pivotal roles at JPMorgan Chase and AdventHealth, Karla's journey is a testament to growth and innovation in HR. Learn about her groundbreaking work with AI in recruitment and her leadership in large-scale ERP implementation projects affecting tens of thousands of employees.

People-First Approach: The episode underscores the importance of prioritizing people, process, and technology (PPT) in that order. Karla and the hosts discuss the significance of empathy, change management, and involving employees in process improvements, particularly in the ever-evolving landscape of healthcare.

Collaborative Efforts: The conversation also sheds light on the crucial relationship between HR and IT departments. Karla shares how leveraging IT resources can enhance HR processes and drive organizational success, supported by real-world anecdotes and personal experiences.

Empowering Change: Karla’s commitment to empowering her team and fostering innovation during COVID-19, particularly through the development of an employee redeployment app, showcases her leadership and dedication to both her organization and community.

We hope you find this episode as enriching and inspiring as we did! Don’t forget to connect with Karla Muniz and share your thoughts on this episode with us. Your feedback is always appreciated and helps us bring you the best content.

Thank you for being a valued member of our podcast community. We look forward to your engagement and support in our ongoing journey to explore the dynamic world of HR.

Best Regards,

The ASHHRA Podcast Team

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