#122 - From Workday Woes to Phenom Success

This episode features a captivating conversation between our host, Luke Carignan, and the Director of Talent Acquisition at Franciscan Health in Indiana, Ellen Page.

In this insightful episode, Ellen shares her journey of transforming the talent acquisition process at one of Indiana's largest faith-based healthcare organizations. Tune in to learn about:

• Technological Transitions:

Discover how Ellen identified deficiencies and led her team through a significant technological shift during the COVID-19 pandemic, from Workday to Phenom.

• Back to Basics Approach:

Understand Phenom's "back to basics" strategy and how it has streamlined the hiring process, allowing Ellen's team to focus on core tasks without technological hindrances.

• Innovative Solutions:

Learn about the successful implementation of career sites, chatbots, and one-way video interviews, significantly improving the candidate experience.

• Travel Nursing Program:

Get insights into the internal travel nursing program, which attracted over 100 external candidates in just 30 days and helped reduce external agency costs.

• Impact on Operating Margins:

Explore the financial benefits of efficient operations, from reducing RN job openings to cutting external agency spending by half.

• Empathy and Compassion in Healthcare:

Hear touching anecdotes about healthcare workers’ dedication during the pandemic and the significance of innate caregiving qualities at Franciscan Health.

Ellen also discusses her management philosophy, organizational challenges, and personal stories that highlight the importance of building a cohesive team and focusing on quality over quantity. Notable moments include an amusing dialogue about the White Sox and a heartfelt discussion on the power of prayer in meetings.

🏅 Key Takeaways:

• Overcoming talent acquisition challenges post-COVID
• Financial and operational efficiencies
• Innovative hiring tools and strategies
• Empathy in healthcare and the impact on patient care

Whether you're in talent acquisition, HR, or healthcare management, this episode offers valuable insights and practical strategies to help you navigate today's evolving landscape.

We are also excited to connect with you at upcoming conferences like ASHHRA and HR Healthcare. Don't miss the chance to engage with industry leaders and expand your network!

Warm regards,

The ASHHRA Podcast Team

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