#114 - Enhancing Skills and Capacity with Maxine Carrington

In this compelling episode, we delve into the transformative world of AI in healthcare and HR, hosted by Bo and Luke, featuring insights from Maxine Carrington, the Senior Vice President and Chief People Officer at Northwell Health.

Key Highlights from the Episode:

1. Managing AI Bias and Risk:

   Maxine Carrington shares how New York’s regulations guide the management of AI-related bias and risks. She emphasizes the crucial role of HR in educating and promoting AI adoption within organizations.

2. AI Integration and Workforce Impact:

   Despite inherent fears, Maxine advocates for embracing AI to enhance workforce capacity and skills. She discusses how AI is assessed to study potential job displacement versus skill augmentation, ultimately freeing up human capacity for more meaningful interactions.

3. Revolutionizing Patient Care:

   Maxine provides fascinating examples of robots in healthcare, explaining how they aid rather than replace human roles, enabling professionals to focus more on patient care.

4. Educating and Engaging Stakeholders:

   The importance of educating stakeholders and communities about technological changes in healthcare is highlighted, alongside discussions on how technology will influence labor negotiations and industry challenges.

5. Retiree Re-Engagement Program:

   Northwell Health’s initiative to reconnect retirees has dramatically increased rehire rates and generated millions in cost savings. This program includes tech sessions to help retirees remain engaged and connected.

6. Balancing Personal and Professional Growth:

   Maxine shares her journey, from an attorney to a key leadership role in healthcare, emphasizing the significance of managing energy, leveraging technology like chat GPT, and focusing on personal and professional growth.

7. Future-Focused Workforce Planning:

   With over 87,000 employees and plans for further expansion, Northwell Health is committed to providing end-to-end care. Maxine discusses innovative programs like the "returnship program" and the establishment of a new high school aimed at addressing the healthcare workforce shortage.

8. Community and Employee Support:

   Diverse initiatives to support employees from economically challenged areas, such as the family fund and emergency savings programs, are also discussed, showcasing Northwell’s dedication to their team’s well-being.

This episode is a must-listen for anyone interested in the intersection of AI, healthcare, and HR. Tune in to hear Maxine’s inspiring insights and learn how technology is reshaping the healthcare landscape.

We hope you enjoy this episode and find valuable takeaways that resonate with your professional journey.

Best regards,

The ASHHRA Podcast Team

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