In this episode of The ASHHRA Podcast, we were honored to have Cindy Cronkhite, Executive Director of Human Resources at UNC Health Lenoir in North Carolina, as our special guest. Cindy shared valuable insights and experiences aimed at transforming the workplace and enhancing employee relations to improve patient care.
Here are some highlights from Cindy's appearance on the podcast:
1. Patient-Centered Approach: Cindy stressed the importance of ensuring that employees and leaders understand the impact of their roles on patient care. She emphasized the need for every policy and decision to be made with a focus on the positive impact on the patient experience.
2. Nuanced Feedback and Active Listening: Cindy discussed the importance of giving constructive feedback by focusing on specific behaviors and tying them back to the core values and mission of the organization. She highlighted the value of active listening and asking probing questions to guide employees in self-reflection and problem-solving.
3. Policy Renewal and Engagement: Cindy shared her experience in updating organization policies, emphasizing the need to involve employees in the process to make policies more engaging and relevant. She also discussed the importance of periodic policy reviews to ensure continued impact and effectiveness.
In addition to these insightful conversations, Cindy also addressed a quirky yet thought-provoking scenario in the "What would you do?" segment, providing a practical and empathetic perspective on workplace issues.
We would like to express our gratitude to Cindy for her valuable contributions to the podcast, and we hope her insights have brought you new ideas and perspectives to consider in your own workplace challenges.
Thank you for being part of the ASHHRA community and supporting our commitment to sharing meaningful and actionable content for HR professionals.
In this episode of The ASHHRA Podcast, we were honored to have Cindy Cronkhite, Executive Director of Human Resources at UNC Health Lenoir in North Carolina, as our special guest. Cindy shared valuable insights and experiences aimed at transforming the workplace and enhancing employee relations to improve patient care.
Here are some highlights from Cindy's appearance on the podcast:
1. Patient-Centered Approach: Cindy stressed the importance of ensuring that employees and leaders understand the impact of their roles on patient care. She emphasized the need for every policy and decision to be made with a focus on the positive impact on the patient experience.
2. Nuanced Feedback and Active Listening: Cindy discussed the importance of giving constructive feedback by focusing on specific behaviors and tying them back to the core values and mission of the organization. She highlighted the value of active listening and asking probing questions to guide employees in self-reflection and problem-solving.
3. Policy Renewal and Engagement: Cindy shared her experience in updating organization policies, emphasizing the need to involve employees in the process to make policies more engaging and relevant. She also discussed the importance of periodic policy reviews to ensure continued impact and effectiveness.
In addition to these insightful conversations, Cindy also addressed a quirky yet thought-provoking scenario in the "What would you do?" segment, providing a practical and empathetic perspective on workplace issues.
We would like to express our gratitude to Cindy for her valuable contributions to the podcast, and we hope her insights have brought you new ideas and perspectives to consider in your own workplace challenges.
Thank you for being part of the ASHHRA community and supporting our commitment to sharing meaningful and actionable content for HR professionals.